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Last Updated: November 10, 2025
At Rack Em Up Buttercup, we want you to love your purchase. If something isn’t right, we’ll do our best to make it right. Please read our policy below for details on returns, refunds, and exchanges.
1. Returns
- You have 30 days from the delivery date to request a return.
- Items must be unused, unwashed, and in their original packaging with all tags or accessories included.
- To start a return, email us at [insert your contact email] with your order number and reason for return.
Non-returnable items include:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
If your item arrives damaged or defective, please get in touch with us within 7 days of delivery with photos so we can review and arrange a replacement or refund.
2. Refunds
Once your return is received and inspected, we’ll notify you by email that we’ve received it and whether your refund has been approved.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or wrong item shipped).
If your refund hasn’t appeared after 10 business days, contact your bank or card provider first, then reach out to us.
3. Exchanges
If you need a different size or color, contact us at [insert your contact email] to check availability.
We’ll provide instructions for sending the item back and shipping the replacement.
4. Shipping Your Return
You’ll be responsible for return shipping costs unless the return is due to our mistake.
We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of returned items.
5. Order Cancellations
Orders may be canceled within 24 hours of purchase if they haven’t yet shipped.
To cancel, email us immediately at [insert your contact email] with your order number.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please get in touch with us within 7 days with:
- Your order number
- Photos of the product and packaging
We’ll either send a replacement or issue a full refund (including shipping).
7. Contact Us
If you have any questions about your return or refund, contact us at:
📧 info@rackemupbuttercup.com
🌐 rackemupbuttercup.com
